/roles — ROLE_463
Customer Solutions Engineer (Remote)
Construction finance software startup growing its customer base quickly with AI-driven back-office automation
The role
- COMP
- $110K - $180K
- EQUITY
- 0.01% - 0.10%
- LOCATION
- New York · San Francisco · South Bay Area · Los Angeles · Boston · Seattle · Texas · Chicago · Washington DC · Denver · Florida · Minnesota · Sacramento
- WORKPLACE
- Remote
- EXPERIENCE
- 3 - 7 years
- VISA
- None, Visa transfers
- INDUSTRY
- Construction, Fintech, AI, API SDK, B2B, Enterprise
The company
Growing startup whose AI platform runs finance operations for construction companies, linking decades-old accounting and project software to automate invoicing, expenses, compliance, and billing.
- STAGE
- Series A-stage
- FUNDING
- $20M+ raised
- TEAM
- ~40 people
- FOUNDED
- 2021
- BACKING
- VC-backed
JD — the work
About the role
You would be the product expert who leads demos for prospects and owns rollouts for new customers, from technical pre-sales and hands-on implementation to managing each project and long-term account health. The company has multiplied its customer count in the past year and signs several new customers every week, so this role adds capacity to demo and onboard faster. You report directly to the co-founder and CEO, work closely with engineering, and can do the job remotely.
What you'll do
- Lead discovery calls and demos, answering technical questions about how the product fits a prospect's systems
- Assess fit and surface blockers early, advising prospects on what implementation will involve
- Own onboardings as the customer's main contact, configuring the product to their goals and training their team
- Build and share implementation plans with milestones and open issues, running many projects at once
- Troubleshoot with product and engineering, escalate risks, and flag at-risk accounts and expansion openings
- Coordinate timelines with resellers, consultants, and other external partners
- Create templates, automation, demo videos, and KPIs that let onboarding scale to hundreds of customers
What they're looking for
- 3 to 7 years of relevant experience
- A generalist able to master an intricate B2B product and explain it to customers
- Strong project management across many parallel implementations
- Comfort working with both sales and engineering teams