/roles — ROLE_364
Founding Software Engineer (Customer Experience)
Early-stage startup using agentic AI to run back-office operations for trucking fleets and freight brokers
The role
- COMP
- $160K - $230K
- EQUITY
- Very significant equity package
- LOCATION
- San Francisco
- WORKPLACE
- On-site
- EXPERIENCE
- 1 - 4 years
- VISA
- None, Visa transfers
- STACK
- TypeScript, React, Python, Terraform, NodeJS
- INDUSTRY
- AI, B2B, Enterprise, Logistics, Transportation
The company
An early-stage AI startup automating back-office work for trucking fleets and freight brokers, with a single agent that operates across the many systems carriers already use.
- STAGE
- Series A-stage
- FUNDING
- $5M raised
- TEAM
- ~10 people
- FOUNDED
- 2025
JD — the work
About the role
You would lead the technical work of selling to and onboarding large trucking fleets, working with the founders, customers, and engineers to move agentic AI from a demo into daily production use. The role blends real engineering with direct customer impact: discovery, pilots, integrations, and go-live all run through you. The team is small, flat, and customer-obsessed, started by fleet operators and engineers with deep fleet-software backgrounds.
What you'll do
- Run technical discovery, build proofs of concept, and demo against each prospect's real workflows
- Spend about 10% of your time at customer sites, sitting with operations staff, scoping integrations, and coding to close deals
- Plan and run pilots measured on call resolution, time saved, and customer satisfaction, backed by ROI models
- Support onboarding end to end: data mapping, workflow setup, API and webhook integrations, and launch
- Carry customer edge cases back to product and engineering so they inform the roadmap
What they're looking for
- 1 to 4 years of full-stack software engineering, ideally at a fast-growing B2B company
- Solid grounding in system design, APIs, and webhooks, with real products shipped end to end
- Self-direction in ambiguous situations where there is no playbook to follow
- Real excitement about talking with customers as an engineer
- Willingness to travel and embed with customer operations teams
- Working knowledge of TypeScript, React, Python, Node.js, and Terraform